A brand of LDI Moving Inc Fully Licensed & Insured US DOT 2815075 MC - 938543, Licensed by the Department of Transportation. USDOT 2815075 · MC-938543

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West Coast East Coast Movers

What you are owed when you move with us, in plain words

Federal rules give every interstate moving customer specific rights: a written estimate, a choice of valuation, a bill of lading with a delivery window, and a claims process with deadlines the mover must meet. This page states each one and where to check that we are who we say we are. It explains your rights; it is not legal advice.

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  1. Who is actually moving you

    West Coast East Coast Movers is a brand of LDI Moving Inc, operating under USDOT 2815075 and MC-938543. Those numbers are on every page of this site and on your bill of lading, and you can check them yourself on the federal register before you sign anything.

  2. Your estimate

    Federal rules allow two kinds of estimate. A binding estimate is the price you pay for the services listed, and it cannot grow on moving day. A non-binding estimate is a guess, and on delivery the mover may require up to 110% of it before unloading, with the rest billed later.

  3. What your belongings are covered for

    Every interstate mover must offer two levels of liability. Full value protection is the federal default: if an item is lost or damaged, the mover repairs it, replaces it, or pays its current value, up to the declared value of the shipment. Released value is the minimum: 60 cents per pound per item, so a 10-pound lamp is covered for six dollars. It costs nothing, but you must choose it in writing.

  4. The bill of lading

    The bill of lading is the contract. It must show the mover's legal name and license numbers, the estimate type and amount, the valuation you chose, the pickup date and the delivery window, and the inventory of what was loaded. Read the inventory before you sign at both ends; it is the record a claim is judged against.

  5. Delivery

    Your delivery window has two dates and both are on the bill of lading. If your new home is not ready, your belongings can wait in our storage.

  6. Payment, and your goods

    Payment terms are agreed in writing before pickup, on the estimate and the bill of lading. A mover may not demand more than the binding amount, or more than 110% of a non-binding estimate, as a condition of unloading; disputed charges are settled afterwards, with your belongings already in your home.

  7. If something is damaged or missing

    You have nine months from delivery to file a written claim. The mover must acknowledge it within thirty days and pay it, decline it, or make a firm settlement offer within 120 days. Keep the item, photograph the damage, and note it on the inventory at delivery if you can.

  8. Where to complain

    If we do not resolve a problem, you can file a complaint with the Federal Motor Carrier Safety Administration through its National Consumer Complaint Database, and with the Better Business Bureau.

  9. Reviews

    Every review on record is on our reviews page, with the full star distribution.

Questions about any of this?

Call a coordinator and ask before you sign anything.

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