Moving Insurance
Moving can be tricky.
Quick answer
Once you hire us as your moving helpers, you choose between two levels of liability. Full Value Protection is the federal default: a lost or damaged item is repaired, replaced or paid for at its current value. Keep in mind that insurance, be it basic or third-party, only applies to personal belongings such as household items, furniture, office equipment, and so on.
Why moving insurance
There are a lot of things you should think about at the same time, so many people opt for hiring a professional moving company to do the hard work for them. However, a lot of first-time home movers who still haven’t established a trustworthy relationship with professional movers are in two minds about letting someone else handle their valuables.
What you get
How it works
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Once you notice a problem, you are required to discuss the matter with your designated mover on the spot and together determine the cause of damage.
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In case our staff is at fault, we will assess the damage and reimburse the amount previously agreed upon.
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The payment will take place on the spot by our representatives.
What affects the price
However, there is not one fixed price for all relocations – the cost depends on several factors:
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The distance of the relocation
The longer the distance between your old and your new address is, the higher the price will be.
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The weight of your move
The overall size and weight of the items being transported affects the price the most.
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The time of the year
Most people move during summer. That is why, due to work overload, the relocation price during that time is slightly higher.
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The services you request
Naturally, the higher the number of the services you have requested, the higher the price.
Questions about moving insurance
Call 844-743-5177What are the two levels of liability a mover must offer?
Every interstate mover must offer two levels of liability. Full value protection is the federal default: if an item is lost or damaged, the mover repairs it, replaces it, or pays its current value, up to the declared value of the shipment. Released value is the minimum: 60 cents per pound per item. It costs nothing, but you must choose it in writing.
Is valuation the same as moving insurance?
Third-party moving insurance is separate from valuation and is written by an insurance company. However, a portion of our customers use our services to transport items of great value, sentimental or monetary. In addition, some of those items may be very fragile. In such cases, or if you simply believe that you can’t put a price tag on peace of mind, we advise our clients to purchase a third-party insurance.
Which items are not covered?
Keep in mind that insurance, be it basic or third-party, only applies to personal belongings such as household items, furniture, office equipment, and so on. We recommend that you keep items of high monetary value, such as cash, documents of significant value, or expensive jewelry, with you and transport them yourself. They usually do not add a lot to the overall weight of your baggage, so you should be able to board a plane with them.
What should I do if I notice damage at delivery?
Once you notice a problem, you are required to discuss the matter with your designated mover on the spot and together determine the cause of damage. Read the inventory before you sign at both ends; it is the record a claim is judged against. Anything not on the inventory at delivery is hard to claim later. Note damage on the sheet before signing.
How long do I have to file a claim for damage or loss?
You have nine months from delivery to file a written claim. The mover must acknowledge it within thirty days and pay it, decline it, or make a firm settlement offer within 120 days. Keep the item, photograph the damage, and note it on the inventory at delivery if you can.
What if a claim is not resolved?
If a claim is not resolved, every interstate mover must offer an arbitration program and give you a summary of it before you sign. If we do not resolve a problem, you can file a complaint with the Federal Motor Carrier Safety Administration through its National Consumer Complaint Database, and with the Better Business Bureau.
How can I check that you are a licensed interstate mover?
West Coast East Coast Movers is a brand of LDI Moving Inc, operating under USDOT 2815075 and MC-938543. Those numbers are on every page of this site and on your bill of lading, and you can check them yourself on the federal register before you sign anything. Check our authority, insurance filings and safety record on the FMCSA register: search SAFER (safer.fmcsa.dot.gov) for USDOT 2815075.
Testimonials
I had them call when they were 15 minutes away and they showed up at 8 am. I had everything ready to go. They had to come in and wrap big items. The guys moved quickly and did a better wrapping job than I have seen in my previous moves. I knew my furniture would be safe.
Christopher H.
More about moving insurance
Moving Insurance with West Coast East Coast Express
Moving can be tricky. There are a lot of things you should think about at the same time, so many people opt for hiring a professional moving company to do the hard work for them. However, a lot of first-time home movers who still haven’t established a trustworthy relationship with professional movers are in two minds about letting someone else handle their valuables. That is why we at West Coast East Coast Express believe that it is crucial to inform all our clients about the insurance options they will be given once they hire us.
We Have Got You Covered
The first thing you should know is that, with us, all your belongings are insured from the moment our professional movers lay their hands on them first, until they are all safely delivered to your front door and unpacked by our personnel. But what does that actually mean?
Insurance Options
Once you hire us as your moving helpers, you choose between two levels of liability. Full Value Protection is the federal default: a lost or damaged item is repaired, replaced or paid for at its current value. Our basic option, Released Value, is free and must be chosen in writing; it covers every single item we pack and transport at a rate of $0.60 per pound of weight. So, let’s say you are transporting a 20lb chair under Released Value that somehow gets broken during transport. In this unlikely event, West Coast East Coast Express is required to reimburse 20 x 0.60 = $12. While this might not seem like much, keep in mind that accidents like the one described happen extremely rarely. However, a portion of our customers use our services to transport items of great value, sentimental or monetary. In addition, some of those items may be very fragile. In such cases, or if you simply believe that you can’t put a price tag on peace of mind, we advise our clients to purchase a third-party insurance. Our suggestion is the eMove Insurance Company that allows you to fill out an application online and obtain your additional insurance within minutes.
Insurance Exceptions
Keep in mind that insurance, be it basic or third-party, only applies to personal belongings such as household items, furniture, office equipment, and so on. West Coast East Coast Express, or any other professional moving company, is not allowed to take responsibility for items of high monetary value, such as cash, documents of significant value, or expensive jewelry. We recommend that you keep such items with you and transport them yourself. They usually do not add a lot to the overall weight of your baggage, so you should be able to board a plane with them.
Reimbursement
In the unlikely event that your belongings suffer damage or disappear during transport, West Coast East Coast Express will do everything in our power to make sure you receive reimbursement. Once you notice a problem, you are required to discuss the matter with your designated mover on the spot and together determine the cause of damage. In case our staff is at fault, we will assess the damage and reimburse the amount previously agreed upon. The payment will take place on the spot by our representatives.
However, if you are unable to agree on the value of the damaged item and the reimbursement amount, you are required to pay the full price of the moving process, and file a complaint afterwards. While this might seem odd, it is important to note that insurance regulations deem damage claims valid only if the service has been paid for. Once the claim has been made, West Coast East Coast Express will compensate for the damaged items.
Do you have any additional questions? Then feel free to contact West Coast East Coast Express customer service, and they will gladly provide you with more information regarding moving insurance, as well as car shipping insurance. Feel free to ask for any other details you need, such as more information about our services, including:
- Residential moving services
- Commercial and corporate moving services
- Car shipping services
- Professional packing services
- Storage units
- Moving materials
- And more.
We are looking forward to helping you begin a new chapter of your life.
Other services
Why choose us
What we put in writing, most movers keep on the phone
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The price does not change on moving day
Only if you add items after the survey, and we tell you first.
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Both ends of the window on the paperwork
Plus a call the day before with a two-hour slot.
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Your goods are never held
Payment terms agreed in writing before pickup.
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Verifiable, not just claimed
Our authority is on the FMCSA register; the USDOT and MC numbers are in every footer.
